Course Information

  • Customer Service Excellence

    Customer Service Excellence
    Learning Outcomes:
    • Identifying customer service standards for great service
    • Applying best practices for evaluating customer service
    • Developing strategies for communicating with customers
    • Identifying and navigating “moments of truth”
    • Managing difficult customer situations
    • Continuous improvement strategies for customer service across the generations
    Standard Topics:
    ✓ The customer profile
    ✓ Customer service models
    ✓…
  • Financial Fundamentals

     

    Dollars and Sense

    Lynn MacKinnon , of MacKinnon Accounting, will lead the program and help owners ( manager, frontline staff, employees ) strengthen their Financial literacy skills.
  • Essential Skills in Human Resources

    Essential Skills in Human Resources – For business owners, operators, managers or who serves in a human resource capacity at their workplace or business.
  • Social Media

    Social Media for Business

    - Reach more customers, develop online strategies

    - Facebook Business Accounts
    - Creating great posts for your business
    - Build and Track Brand Loyalty for your business
    - Tracking your insights and creating a success Plan
    - Advertising in Facebook
    - Create online strategies to engage your customers
    - Introduction to Social Media…
  • Sage Simply Accounting

    SAGE- Simply Accounting-

    - Foundations of accounting
    - Accounts Receivable
    - Accounts Payable
    - Inventory and Services
    - Bank Reconciliation
    - Year-End Procedures
    - Financial Statement
    - Setting Up your books for the first time Or auditing a setup that is already in use
  • Leadership Skills Level 1

    Leadership Skills Level 1

    Note:  Level 1 Must be completed before level 2. The ability to effectively communicate with co-workers is one of the keys to success for all in the workplace. Effective communication increases leadership, co-worker cooperation, teamwork, productivity, and bottom-line results.
  • Navigating the Virtual World for Business

    Improving Your Business Online 

    Online Skills for small business owners

     

    Day 1  (for PC and smart devices)What is the internet

    Internet Security

    VPN

    Free Wi-Fi

    Computer Software Updates

    Password Manager – Dashlane, Nordpass, Roboform

    HR Policies/Procedure for Online Safety

     

    Day 2Zoom

    Microsoft Teams

    Skype

    WebEx

     

    Day 3Password Strength

    Banking

                    Online banking

                    Mobile Deposits

                    Etransfers

                    Bill paying

                    Invoicing – quick books/sage

    Banking safety

    Payroll Deductions Calculator –…
  • Essential Productivity Improvement Skills for Businesses

    2. Essential Productivity Improvement Skills for Businesses

    This successful program will provide foundation level training in essential Continuous Improvement skills critical in today’s business environment. The course content will ensure participants have the knowledge and understanding of the concepts of Continuous Improvement and Productivity.
  • Performance Management - for Supervisors, Managers, Business Owners/Operators

    Performance Management - for Supervisors, Managers, Business Owners/Operators

    The 40-hour Performance Management - Valuing Individuals & Performance program is designed to provide participants how the role of performance management is an essential function of an organization or company whether the business is 1 employee or 30 employees.