Leadership Level 1
Leadership Skills Level 1
Note: Level 1 Must be completed before level 2.
Learning Outcomes (based on standardized content): · Effectively interpreting basic body language cues · Effectively interpreting para-verbal communication · Enhancing active listening skills · Identifying and applying the four main communication styles · Identifying the impact of intention · Identifying and navigating triangulation in the workplace · Applying best practices in workplace communication · Improving communication when working with individuals of different generations · Preparing for and participating in difficult conversations |
Standard Topics (minimum 32 hours): (all of this content must be delivered as a part of this program) ü Verbal vs non-verbal communication ü Active listening ü Communication styles ü Power of intention ü Triangulation ü Best Practices in workplace communication ü Navigating a multi-generational workplace ü Difficult conversations |
Interchangeable Topics (maximum 8 hours): (choose from the topics in this list to complete the non-standardized portion of the program) ü Goal setting ü Team building ü Time management ü Leading meetings |
I attended the 10 week Labour and Advanced Education Microsoft Office Rock Star course with Matthew Guy in the fall of 2017. Matthew’s passion and enthusiasm was contagious and the breadth and depth of his understanding of the Microsoft suite of products was astounding! I went into the course with quite a bit of knowledge and experience to begin with; but with Matthew’s instruction (as well as the support of a very engaged group of students – we had a blast together!), I was able to bring my skills up to advanced levels. I really did feel like a Rock Star after 40 hours with Matthew. It was time well-spent and an excellent investment in my future. (Tammy Richard, Truro, NS)