Leadership Level 1
Leadership Skills Level 1
Note: Level 1 Must be completed before level 2.
Learning Outcomes (based on standardized content): · Effectively interpreting basic body language cues · Effectively interpreting para-verbal communication · Enhancing active listening skills · Identifying and applying the four main communication styles · Identifying the impact of intention · Identifying and navigating triangulation in the workplace · Applying best practices in workplace communication · Improving communication when working with individuals of different generations · Preparing for and participating in difficult conversations |
Standard Topics (minimum 32 hours): (all of this content must be delivered as a part of this program) ü Verbal vs non-verbal communication ü Active listening ü Communication styles ü Power of intention ü Triangulation ü Best Practices in workplace communication ü Navigating a multi-generational workplace ü Difficult conversations |
Interchangeable Topics (maximum 8 hours): (choose from the topics in this list to complete the non-standardized portion of the program) ü Goal setting ü Team building ü Time management ü Leading meetings |
I took the Excel program to refresh my knowledge of excel as I had taken it at NSCC in 2003. However, the program delivered through LAE training was much superior. It helped me to organize my Client list as well as my daily expenses, which is very important to me as a Real Estate Agent. The time commitment was challenging at times; yet, well worth it!- Denise White