Mary Jane Copps embraced her alter ego – The Phone Lady – in 2006 and since then has worked with over 400 clients, training over 10,000 individuals how to communicate more effectively on the telephone.
Mary Jane has been profiled as a communications expert by the Wall Street Journal, National Post, The Globe & Mail, CBC, CTV, Global as well as other publications, television and radio outlets throughout North America (including a very silly skit on This Hour Has 22 Minutes!). She is also the author of: The Phone Book: Essential Telephone Communication Skills.