Phone Fear to Phone Fabulous
COURSE DESCRIPTION
Turn your phone into one of your company’s key competitive advantages by understanding both the skills and psychology of phone communication. Learn how to reach customers and prospects, deliver great customer service, effectively generate new business, follow up on leads, engage stakeholders and create revenue with confidence.
Comments
“Leading my first-ever CBDC-NOBL course, I can’t say enough about Lynn MacKinnon! She is an incredible instructor, and wow, does she know her stuff! I’ve learned more in five weeks than I did in all of my years in university, having taken multiple accounting and finance courses throughout. Lynn uses language and terms we can all understand, as well as practical, real-life examples to take us through the information we need to know for small business accounting; all of which I have already used. Lynn is hands-down the best instructor I’ve had to date, and I can only hope I have the great fortune of partaking in another course, led by her, in future. Thank you Lynn!” Tanya Colburne, Partner, Langille & Colburne – More Than Events
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