Building Stronger Workplace Relationships
Building Stronger Workplace Relationships - Leadership Skills Level 1
Note: Level 1 Must be completed before level 2.
The ability to effectively communicate with co-workers is one of the keys to success for all in the workplace. Effective communication increases leadership, co-worker cooperation, teamwork, productivity, and bottom-line results.
The Leadership Skills Level 1 program is a 40 hour foundational program giving frontline staff, supervisors, managers and business leaders’ skills and techniques to improve and strengthen communication in their business.
Communication Styles in the Workplace
Identify the four communication styles in the workplace
Identify own communication styles
Strategies to adapt to other communication styles
The Impact of Verbal, Vocal and Non-Verbal Communication
Compare the three parts of communication
Identify the five levels of listening
Active listening skills and techniques
Using non-verbal communication
The power of intention during communication with others
Triangulation in the workplace
Techniques for enhancing communication
Goal Setting for Results
SMART goal setting
Establishing weekly action challenges
Accountability and goal setting
How to Have Difficult Conversations
Identify the steps of having a difficult conversation
The purpose of intentional dialogue during a difficult conversation
Demonstration of a difficult conversation
Generational Differences in Our Workplace
The four generations in the workplace.
Dominant characteristics of each of the four generations
The knowledge transfer in 2017
Bridging lines of communication between the generations
The Stages of Team Development
Tuckman’s five stages of team development
Teambuilding Gung Ho Style
The Language of Appreciation & Celebration in the workplace
I appreciated Chris Lewis' clear teaching on the Excel program. I learned many features that I didn't know about because until the course I was only self taught. He has shown me tools that will have already made my work simplified. He has the knowledge base and patience to work with beginners as well as advanced students with respect for all in the class.