Leadership Skills Level 2
Leadership Skills Level 2
Note: Level 2 Must be completed before level 3.
The ability to effectively communicate with co-workers is one of the keys to success for all in the workplace. Effective communication increases leadership, co-worker cooperation, teamwork, productivity, and bottom-line results.
The Leadership Skills Level 2 program is the second level of the three level leadership programs. This 40 hour program is for supervisors, business owners and leaders and will provide skills and techniques to improve and strengthen communication in the following topics:
Giving and Receiving Feedback
Identify the three types of feedback found in the workplace
Triggers that impact feedback
The importance of the J curve influence after feedback
Effective Problem Solving Techniques for Results
Seven steps for effective problem solving in the workplace
The risk impact probability chart
The importance of the issues log in problem solving
Three problem solving strategies for workgroups
Conflict Resolution and Negotiation
Identify differences between positional bargaining/negotiation and interest based bargaining/negotiation
Five conflict resolution styles used in conflict and negotiation
The five steps of the negotiation process
The need for a crucial conversation
The crucial conversation model
Steps to deliver a crucial conversation
Define trust and list its characteristics
Distinguish between high trust and low trust relationships
Define the trust tax versus the trust dividend
Define the trust triangle
The 13 behaviours of a high trust leader
Leading Without a Title
Identify the three key elements of creditability
The four cornerstones of leading with or without a title
The seven fundamentals of personal leadership
I recently attended a Sage 50, 40 hour course being facilitated by Chris Lewis of Chris Lewis Business Solutions. Located and sponsored through NOBL and CBDC New Glasgow.
I found the course and content to be very useful to me in a way that gave me the confidence to start a business plan for a small business in Bookkeeping.
Chris Lewis is very knowledgeable in the field of accounting and business and facilitated the program very well and professional. He gave more than anticipated tips and tricks of the trade which will also be very useful to me being new to the business world.
It is a great opportunity in my opinion to attend such courses being offered; especially for free. These courses can run you anywhere from $1500 to $2500 depending on the institution. I would like to attend more courses like this to keep my skills up to date and to gain more knowledge of the business world.