Productivity Enhancement Through Process Improvement
Productivity Enhancement Through Process Improvement
Course Overview
This 40 hour course looks at productivity enhancement for your business by looking at three of the most effective process improvement tools: Gap Analysis, Internal Audits and Lean.
You will begin by learning the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level. Then you will learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers. Lastly, you will receive the foundation to begin implementing Lean process improvement tools in your workplace.
Learning Objectives
At the end of this workshop, you will be able to:
• Recognize the vital role processes play in a business
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform a what-if analysis to improve your processes
• Implement and monitor process changes
• Define the term “gap analysis”
• Identify different types of gap analyses
• Perform all stages of the gap analysis process
• Create a gap analysis report
• Use a variety of tools and techniques to eliminate waste and redundancies
• Understand process audits
• Understand the communication process involved in successful process auditing
• Understand the audit methodologies necessary with internal process auditing
• Define Lean and its key terms
• Describe the five critical improvement concepts
• Use the Kano model to understand, describe, analyze, and improve value
• Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes
• Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
• Prepare for and complete a basic 5-S
• Describe the key elements of Kaizen events, particularly a Kaizen blitz
• Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
• Go back to your organization with a plan to begin incorporating quality improvement within your organization
Comments
“ Having just completed the LAE ten-week Project Management Essentials Course, I can say whole heartedly that it was an extraordinary experience. Instructor Lynn MacKinnon taught this course with a level of professionalism and courtesy where she welcomed every student into the class with warmth and a smile. Our group was made up of business professionals involved in a wide variety of industries both small and large whose primary goal was to learn the necessary skillsets that could be applied to our respective businesses. To say this course met our expectations is an understatement as the class discussions allowed us to take the curriculum and apply it hands on to our respective business cases. Since completing the course I have had the opportunity to apply it to both our family business and to a large scale project with my corporate employer. I highly recommend the Project Management Essentials course as it allows you to breakdown your project to its fine points and build a foundation to start your ideas and goals. It allows you to plan your budget, set your target milestones and develop a step-by-step process to completion. This course should be the baseline for any business owner or entrepreneur.”
JAMES TAYLOR
Business Development Officer
COMMISSIONAIRES NOVA SCOTIA
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