Leadership Level 1
Leadership Skills Level 1
Note: Level 1 Must be completed before level 2.
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Learning Outcomes (based on standardized content): · Effectively interpreting basic body language cues · Effectively interpreting para-verbal communication · Enhancing active listening skills · Identifying and applying the four main communication styles · Identifying the impact of intention · Identifying and navigating triangulation in the workplace · Applying best practices in workplace communication · Improving communication when working with individuals of different generations · Preparing for and participating in difficult conversations |
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Standard Topics (minimum 32 hours): (all of this content must be delivered as a part of this program) ü Verbal vs non-verbal communication ü Active listening ü Communication styles ü Power of intention ü Triangulation ü Best Practices in workplace communication ü Navigating a multi-generational workplace ü Difficult conversations |
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Interchangeable Topics (maximum 8 hours): (choose from the topics in this list to complete the non-standardized portion of the program) ü Goal setting ü Team building ü Time management ü Leading meetings |
"The course content has been very applicable to staff training requirements for our small business, and in combination with the scheduling flexibility and cost, I highly recommend Workplace Education training for employee skills development. Our staff was implementing the skills obtained from Workplace Education, on local and export projects, while participating in the course.
The instructors customize the course material not only from their own real-world experience, but also based upon the class composition. The instructors strive to incorporate the objectives of the individual participants towards the common benefits of the entire group."
Kent W. Simpson