Learning Outcomes (based on standardized content):

·        Effectively interpreting basic body language cues

·        Effectively interpreting para-verbal communication

·        Enhancing active listening skills

·        Identifying and applying the four main communication styles

·        Identifying the impact of intention

·        Identifying and navigating triangulation in the workplace

·        Applying best practices in workplace communication

·        Improving communication when working with individuals of different generations

·        Preparing for and participating in difficult conversations

Standard Topics (minimum 32 hours): (all of this content must be delivered as a part of this program)

ü  Verbal vs non-verbal communication

ü  Active listening

ü  Communication styles

ü  Power of intention

ü  Triangulation

ü  Best Practices in workplace communication

ü  Navigating a multi-generational workplace

ü  Difficult conversations

Interchangeable Topics (maximum 8 hours): (choose from the topics in this list to complete the non-standardized portion of the program)

ü  Goal setting

ü  Team building

ü  Time management

ü  Leading meetings