Course info Pictou
Achieving Customer Service ExcellenceAchieving Customer Service Excellence
Customer service training develops and strengthens knowledge, skills, and abilities of staff, managers and business owners for increased customer satisfaction.
Dollars and Sense
Dollars and Sense
Lynn MacKinnon , of MacKinnon Accounting, will lead the program and help owners ( manager, frontline staff, employees ) strengthen their Financial literacy skills.
Excel Level 1Excel
Instructors will lead the program and help owners ( manager, frontline staff, employees ) strengthen their Basic understanding in Excel
Ø Navigating Excel
Ø Formatting Spreadsheets
Ø Formula Creation
Ø Analyzing Data
Ø Effective Workspace
Ø Business Formulas
Ø Essential Business Tools and Tips
Leadership Skills Level 2Leadership Skills Level 2
Note: Level 2 Must be completed before level 3. The ability to effectively communicate with co-workers is one of the keys to success for all in the workplace. Effective communication increases leadership, co-worker cooperation, teamwork, productivity, and bottom-line results.
Leadership Skills Level 3Leadership Skills Level 3
The ability to effectively lead an organization builds a company, develops employees, and enhances cooperation within and outside the organization. The Leadership Skills Level 3 program is the third and final level of the three level leadership programs.
Microsoft OfficeMicrosoft Office
This 40 hour course will explore features inside the Microsoft Office Suite of programs, including MS Word, Outlook, MS PowerPoint, OneNote and MS Excel that are overlooked or under-utilized by many NS businesses. The components of training can be broken into the following topic areas.
Productivity Enhancement Through Process ImprovementProductivity Enhancement Through Process Improvement
This 40 hour course looks at productivity enhancement for your business by looking at three of the most effective process improvement tools: Gap Analysis, Internal Audits and Lean.
Proposal WritingProposal Writing: Making your Ideas Happen
This course provides the framework for you to produce the proposal that you need to get your idea off the ground. You will be producing your proposal over the ten weeks of the course.
Sage Simply AccountingSAGE- Simply Accounting-
- Foundations of accounting
- Accounts Receivable
- Accounts Payable
- Inventory and Services
- Bank Reconciliation
- Year-End Procedures
- Financial Statement
- Setting Up your books for the first time Or auditing a setup that is already in use
Social Media PLUSSocial Media PLUS for Business
(Social Media Lev 1 Required to attend)
- Creating a YouTube Channel for your business
- Creating and editing media
- Creating and using a media manager for all your online content using PostCron
- Creating and using a strategy for the 5 categories of posts
(This course requires you…
Beyond Basics: Computer Skills to Empower Business and Increase ProductivityBeyond Basics: Computer Skills to Empower Business and Increase Productivity
This 40-hour customized Workplace Education program will increase computer skills, knowledge and expertise to meet your needs for the 21st century workplace. We will review file management, examine shortcuts, and explore numerous formatting and document options.
Chris Lewis helped to clarify our social media strategy.. There are tools in social media that he introduced us to and helped us work with them. We have been able to reach many more people with our advertising through the use of social media. (eg. Facebook, Twitter, and Hootsuite.) It is well worth the time commitment to the course outline. - Alan Klein